iChancy Privacy Policy – How We Handle Your Data

1 About This Privacy Policy

This Privacy Policy applies to all users of the iChancy platform, including the website at ichancy.bio, the iChancy mobile app and any other official iChancy channel. It governs how iChancy collects, processes, stores and protects the personal information of registered account holders and visitors based in Pakistan.

iChancy takes the privacy of its players seriously. The platform is built for an adult audience in Pakistan and handles financial transactions, identity verification and gameplay data as part of providing its services. These activities necessarily involve personal data, and this policy is the clearest explanation we can give of how that data is handled at every step.

This policy may be updated periodically. When significant changes are made that affect player rights or how data is handled, iChancy will notify active account holders through in-platform messaging or by email. The effective date at the top of this page reflects the most recent revision. Continuing to use the platform after an update constitutes acceptance of the revised policy.

2 What Data We Collect

iChancy collects personal data through several channels: account registration, identity verification, payment processing and your activity on the platform. The categories of data collected are described below.

iChancy only collects data that is necessary for the purpose stated. You are not required to provide any data beyond what is needed for registration, verification and payment processing. Optional data such as preferred sports or communication preferences can be set and changed at any time in your account settings.

3 How We Use Your Data

Every piece of data iChancy collects has a specific, stated purpose. We do not collect data speculatively or for purposes not described in this policy. The primary uses are as follows:

• Account creation and management: Your name, contact details and CNIC are used to create and maintain your iChancy account, verify your age and identity, and keep your account secure.
• Payment processing: Payment details are used solely to process deposits and withdrawals in PKR through supported channels including JazzCash, Easypaisa, Raast, bank transfer and other registered payment methods.
• Platform personalisation: Account activity and preferences are used to tailor the iChancy experience, including relevant game recommendations, bonus offers and VIP programme status updates.
• Fraud detection and security: Technical data including IP addresses and device information is used to detect unusual account activity, prevent fraud and protect account holders from unauthorised access.
• Responsible gaming: Session data and account activity are monitored to support the responsible gaming tools available in your account, including deposit limits, session alerts and self-exclusion. This data is never used for marketing purposes without your consent.
• Customer support: Communication data from live chat and email interactions is retained to assist with ongoing support queries and to improve the quality of the support service.
• Legal and compliance obligations: Identity and payment data may be retained to meet record-keeping requirements applicable to financial services operations.

4 Payment Data and Financial Transactions

All deposits and withdrawals on iChancy are processed in PKR. The platform supports JazzCash, Easypaisa, Raast instant transfers, standard bank transfer, debit and credit cards and other mobile wallet options available in Pakistan.

Payment data is handled with the highest level of security. iChancy does not store full card numbers or mobile wallet PINs on its servers. Payment references, transaction IDs and account identifiers are stored in encrypted form and are only accessible to authorised personnel involved in payment processing and fraud review.

• Withdrawals are processed only to verified payment methods registered in your name. Third-party withdrawals are not permitted.
• Transaction records are retained for a minimum period required for financial record-keeping purposes, even after an account is closed.
• If a payment dispute arises, iChancy may share the minimum necessary transaction data with the relevant payment provider to resolve the dispute.

5 Cookies and Tracking Technologies

iChancy uses cookies and similar tracking technologies to maintain session integrity, remember your preferences and analyse how the platform is used. Cookies are small data files stored on your device by your browser.

The types of cookies used on iChancy are:

• Essential cookies: Required for the platform to function. These maintain your login session, remember your language and region settings and support security features. These cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your preferences such as game filters, display settings and notification options. These improve your experience on return visits.
• Analytics cookies: Collect anonymised information about how players use the platform, which pages are visited most and where errors occur. This data is used to improve the platform and is not linked to your personal identity.
• Security cookies: Help detect suspicious activity such as login attempts from unfamiliar locations or devices and protect your account against unauthorised access.

iChancy does not use cookies to track your activity on other websites or to serve advertisements on third-party platforms.

6 Data Sharing and Third Parties

iChancy does not sell your personal data to any third party. Data is shared only in the following limited and necessary circumstances:

• Payment providers: Transaction data is shared with JazzCash, Easypaisa, Raast, banking partners and card processors solely to process your deposits and withdrawals.
• Identity verification services: Identity documents submitted for account verification may be processed by a trusted verification partner operating under strict confidentiality obligations. Verification data is used only to confirm your identity and age.
• Fraud prevention: In cases of suspected fraud, account abuse or security threats, relevant data may be shared with fraud detection services or law enforcement authorities where required by applicable regulations.
• Legal obligations: iChancy may disclose data when required to do so by a valid legal request, court order or applicable regulatory requirement. In such cases only the minimum necessary data will be disclosed.
• Platform infrastructure providers: Data may be processed by cloud hosting and technology providers that support iChancy's infrastructure. These providers are contractually bound to process data only as instructed by iChancy and to maintain appropriate security standards.

7 Data Retention

iChancy retains personal data only for as long as it is needed for the purposes described in this policy. The general retention principles are:

• Active accounts: All personal data, account activity, payment records and communication history are retained for the duration that your account remains active on the platform.
• Closed accounts: Following account closure, identity data, payment records and transaction history are retained for a minimum period to meet financial record-keeping obligations. After this period, data is either deleted or anonymised.
• Verification documents: CNIC copies and other identity documents are retained for the period required to satisfy verification obligations and are securely deleted once the retention period ends.
• Support communications: Live chat transcripts and email correspondence with iChancy support are retained for a reasonable period to support ongoing service quality and dispute resolution, after which they are deleted.
• Anonymised analytics data: Aggregated, anonymised platform usage data that cannot be linked to any individual account may be retained indefinitely for platform improvement purposes.

8 Your Rights Over Your Data

As an iChancy account holder you have the following rights regarding your personal data. These can be exercised by contacting iChancy support through live chat or at the email address listed in Section 10:

• Right to access: You can request a copy of the personal data iChancy holds about you. This includes your account information, transaction history and communication records.
• Right to correction: If any of your personal data is inaccurate or outdated, you can request that it be corrected. Some data such as your registered name may require re-verification after correction.
• Right to deletion: You can request that iChancy delete your personal data, subject to the retention obligations described in Section 7. Requests are processed within a reasonable timeframe.
• Right to restrict processing: In certain circumstances you can request that iChancy restrict how your data is used, for example while a correction request is being reviewed.
• Right to data portability: You can request a copy of your account data in a structured, commonly used format.
• Right to withdraw consent: Where data processing is based on your consent (such as marketing communications), you can withdraw that consent at any time through your account settings.

9 Account and Data Security

iChancy applies technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure or destruction. These measures include:

• SSL/TLS encryption on all data transmitted between your device and the iChancy platform
• Encrypted storage of sensitive data including payment references and identity information
• Access controls that restrict internal access to personal data to authorised personnel only
• Regular security reviews and infrastructure monitoring
• Two-factor authentication support for account login where available

While iChancy takes all reasonable steps to protect your data, no online system can guarantee absolute security. You are responsible for keeping your iChancy login credentials confidential and for logging out of shared devices after each session.

10 Contact and Data Requests

If you have any questions about this Privacy Policy, wish to exercise any of your data rights or want to raise a concern about how your data has been handled, you can reach iChancy through the following channels:

• Live chat: Available 24/7 through the iChancy platform – the quickest way to reach the support team for any data or privacy query
• Email: [email protected] – for written data access, correction or deletion requests

Please include your registered account email address and a brief description of your request so that the support team can locate your account and process your query efficiently. You do not need to provide your password or any payment details when submitting a data request.

For questions about the Terms and Conditions that govern your use of the platform, see the Terms and Conditions page. For information on iChancy's responsible gaming tools including deposit limits, session controls and self-exclusion, see the Responsible Gaming page.